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Customer Service Representative - State Farm Agent Team Member

Full Time in Fully Remote - US

Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Signing bonus
We are seeking a dedicated and customer-focused Customer Support Specialist to join our team. This role is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.
The ideal candidate is a strong communicator, problem-solver, and thrives in a fast-paced environment while maintaining professionalism and empathy.
Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer issues efficiently while maintaining a high level of satisfaction
  • Provide accurate information about products, services, and company policies
  • Troubleshoot problems and escalate complex issues when necessary
  • Maintain detailed and accurate records of customer interactions
  • Follow up with customers to ensure resolution and satisfaction
  • Collaborate with internal teams to improve customer experience
  • Identify recurring issues and suggest process improvements
Qualifications
  • Proven experience in customer service or support role (preferred)
  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict resolution abilities
  • Ability to multitask and manage time effectively
  • Proficiency with customer support tools (e.g., Zendesk, Freshdesk, or similar CRM systems)
  • Basic computer skills and familiarity with Microsoft Office or Google Workspace
  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Retirement savings plan (e.g., 401(k))
  • Opportunities for career growth and development
  • Supportive and team-oriented work environment
Work Environment
  • Office-based, remote, or hybrid (depending on company needs)
  • Standard business hours with possible evening or weekend shifts

This is a remote position.

Compensation $35.00 - $45.00 per hour
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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